PKGG
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PKGG Support & Frequently Asked Questions

Questions

Getting started

Is PKGG free to play?

Yes – PKGG is completely free. It is a social poker game made purely for entertainment and friendly competition. There are no costs to download or play, and it is intended for players aged 18 and over.

Can I win or withdraw real money?

No. PKGG is a social game with no real-money gambling and no cash-out. All chips and diamonds are virtual, have no monetary value, and stay inside the game – they cannot be exchanged for real money.

Which devices can I play on?

PKGG is available on iOS (App Store), Android (Google Play), and in your web browser on desktop. Just log in with the same account and your progress follows you across all your devices.

How do I create an account?

It is free and simple – enter a valid email or phone number and a secure password. Our system checks whether an account already exists with those details: if it does, you are logged in; if not, a new account is created once you verify your contact info.

Account & security

Is my account secure?

Yes. All accounts are encrypted and securely stored, so no one – including our own staff – can access your information.

Will anyone ever ask for my password?

Never. Our team will never ask for your password. Keep your login details private to keep your account safe.

I forgot my password or can’t log in – how do I recover my account?

You can recover access using the email address or phone number you linked when you registered – whichever one is bound to your account in the app. Follow the verification steps and you will be back in.

How do I edit my profile?

Log in and complete two-step verification, then tap your profile picture to open profile settings, where you can update your basic information. Note: custom avatar uploads are not available – this protects players from inappropriate content.

How do I take a break from the game?

If you would like to step away, you can activate a temporary self-ban and set the date it ends. The restriction lifts automatically when that date arrives.

Chips, diamonds & rewards

What are Gold and Diamonds?

Gold is the chips you play with at the tables. Diamonds are the premium currency. Both are virtual in-game currencies with no real-money value.

How do I get more Gold (chips)?

Several ways: spin the free wheel every 24 hours, collect daily login rewards from the calendar (the higher your VIP level, the bigger the rewards), or exchange Diamonds for Gold.

How do I get Diamonds?

You can purchase Diamonds, or earn them as rewards from the spin wheel and leaderboards.

What can I use Diamonds for?

Diamonds are PKGG’s premium currency. Use them to buy Gold (chips), boost your VIP status, and unlock emotes to react and express yourself at the table.

Playing & social

How do I play with my friends?

At any Gold League table, click an empty seat and choose “Invite Friend” to bring them to your table.

What are clubs and how do they work?

A club is your own poker community inside PKGG – a place to gather your friends and fellow players and enjoy tables together. Any registered player can create one: tap the “Create Club” icon under your profile picture, choose a name and a logo, and accept the Terms of Service. To grow your club, invite friends with a share link, or give them your club name so they can find it with the search feature.

Can I play at multiple tables at once?

Yes – you can play up to four tables at the same time, whether they are in one club or spread across several.

Are there tournaments?

Tournaments are a feature we are actively working on, and they are coming to PKGG in the future. Stay tuned – exciting things are on the way!

Help

How do I contact support?

Email us at [email protected] – we are happy to help.

Contact Us

[email protected]

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